
Who Tickets Are Actually For
Tickets are not written for one reader. They are layered communication artifacts serving implementers, maintainers, reviewers, stakeholders, and automation systems.
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Tickets are not written for one reader. They are layered communication artifacts serving implementers, maintainers, reviewers, stakeholders, and automation systems.

As products become behavior-heavy systems, design and engineering can no longer operate as a clean handoff chain. They are becoming a co-owned operating loop.